Instant Support On Call

Jantacare provide Instant Support On Call- 24×7 that includes technical and functional L1, L2 & L3 support for all available version of Maximo/SCCD/ICD products through highly skilled consultants with their own proven industry track records.

Available Support Model:

  • On Call -24x7 Support

End User Support:

  • Functional support to end users
  • Functional Support (User guide, Application usage, Queries)
  • Workflow related support (Routing, Approval)
  • Input Data, Data corrections, Update and modification of Records
  • Reports, Start Canter usage support (Configuring Result sets, KPI, favourite applications)

Implementation, Enhancement and Admin Support:

  • Architecture Design
  • Process Workflow development
  • Apply Technical Best Practices
  • Upgrades & Migrations
  • Integration with ERPs (SAP, Oracle etc..)
  • Performance Tuning
  • Report Development(Cognos, BIRT )
  • Application and Form Administration
  • Adding Domains, Change/modify the data/filed attributes and parameters
  • Configuring escalations. Cron Task modification
  • Field Level Mbo ,Bean Customizations & Enhancements
  • Inbound, outbound processing class and user exit class modification
  • Email configurations for work flows/escalations
  • Changing the Application level/System Level XMLs
  • User Administration, User management(adding and deleting users from Security ,Person Groups)
  • Application Usage and access Modifications control.(Group level security, conditional expression Manager)
  • Work flow management and Administration
  • Configuring and Administering MIF
  • Data integrity check., Handling the exceptions
  • Report administration
  • Backend error, Index violation errors, Open cursor Errors
  • Back up restorations. Data upload
  • LAD setup for TDS and AD
  • VMM Sync Configuration
  • User Sync Through TDI Integration

Application Server Maintenance Support:

  • Monitoring and managing queues/threads, Rebuild and deployment of EAR files
  • Managing Production environment. Migration of application and data between Production and Development Environment
  • Restoration of Production server with environment and data from backups in case of Production Environment crash and failure

Key Benefits:

  • Optimized performance, availability, scalability, flexibility and security
  • A virtual worry-free implementation with 24×7 monitoring and support
  • Maximize long-term ROI, Reduces IT spends on monitoring activities
  • Improved flexibility and adaptability to create new support structures for Maximo/SCCD/ICD operations
  • Increased performance and availability while cutting costs
  • Dedicated focus of resources and capital on innovation and developing core competency to compete in the current economic times