Maximo/SCCD/ICD Support

Jantacare provide 24×7 technical and functional L1, L2 & L3 support for all available version of Maximo/SCCD/ICD products through highly skilled consultants with their own proven industry track records.

Available Support Model:

• On-site 24x7 Support
• Offshore 24x7 Support
• On Call 24x7 Support

Resource Deployment Model –For Support:

• Monthly T&M basis
• Hourly basis
• On-Call Support

End User Support:

• Functional support to end users
• Functional Support (User guide, Application usage, Queries)
• Workflow related support (Routing, Approval)
• Input Data, Data corrections, Update and modification of Records
• Reports, Start Canter usage support (Configuring Result sets, KPI, favourite applications)

Implementation, Enhancement and Admin Support:

• Architecture Design
• Process Workflow development
• Apply Technical Best Practices
• Upgrades & Migrations
• Integration with ERPs (SAP, Oracle etc..)
• Performance Tuning
• Report Development(Cognos, BIRT )
• Application and Form Administration
• Adding Domains, Change/modify the data/filed attributes and parameters
• Configuring escalations. Cron Task modification
• Field Level Mbo ,Bean Customizations & Enhancements
• Inbound, outbound processing class and user exit class modification
• Email configurations for work flows/escalations
• Changing the Application level/System Level XMLs
• User Administration, User management(adding and deleting users from Security ,Person Groups)
• Application Usage and access Modifications control.(Group level security, conditional expression Manager)
• Work flow management and Administration
• Configuring and Administering MIF
• Data integrity check., Handling the exceptions
• Report administration
• Backend error, Index violation errors, Open cursor Errors
• Back up restorations. Data upload
• LAD setup for TDS and AD
• VMM Sync Configuration
• User Sync Through TDI Integration

Application Server Maintenance Support:

• Monitoring and managing queues/threads, Rebuild and deployment of EAR files
• Managing Production environment. Migration of application and data between Production and Development Environment
• Restoration of Production server with environment and data from backups in case of Production Environment crash and failure

Key Benefits:

• Optimized performance, availability, scalability, flexibility and security
• A virtual worry-free implementation with 24×7 monitoring and support
• Maximize long-term ROI, Reduces IT spends on monitoring activities
• Improved flexibility and adaptability to create new support structures for Maximo/SCCD/ICD operations
• Increased performance and availability while cutting costs
• Dedicated focus of resources and capital on innovation and developing core competency to compete in the current economic times