Maximo/SCCD/ICD Support
Jantacare provide 24×7 technical and functional L1, L2 & L3 support for all available version of Maximo/SCCD/ICD products through highly skilled consultants with their own proven industry track records.
Available Support Model:
- On-site 24x7 Support
- Offshore 24x7 Support
- On Call 24x7 Support
Resource Deployment Model –For Support:
- Monthly T&M basis
- Hourly basis
- On-Call Support
End User Support:
- Functional support to end users
- Functional Support (User guide, Application usage, Queries)
- Workflow related support (Routing, Approval)
- Input Data, Data corrections, Update and modification of Records
- Reports, Start Canter usage support (Configuring Result sets, KPI, favourite applications)
Implementation, Enhancement and Admin Support:
- Architecture Design
- Process Workflow development
- Apply Technical Best Practices
- Upgrades & Migrations
- Integration with ERPs (SAP, Oracle etc..)
- Performance Tuning
- Report Development(Cognos, BIRT )
- Application and Form Administration
- Adding Domains, Change/modify the data/filed attributes and parameters
- Configuring escalations. Cron Task modification
- Field Level Mbo ,Bean Customizations & Enhancements
- Inbound, outbound processing class and user exit class modification
- Email configurations for work flows/escalations
- Changing the Application level/System Level XMLs
- User Administration, User management(adding and deleting users from Security ,Person Groups)
- Application Usage and access Modifications control.(Group level security, conditional expression Manager)
- Work flow management and Administration
- Configuring and Administering MIF
- Data integrity check., Handling the exceptions
- Report administration
- Backend error, Index violation errors, Open cursor Errors
- Back up restorations. Data upload
- LAD setup for TDS and AD
- VMM Sync Configuration
- User Sync Through TDI Integration
Application Server Maintenance Support:
- Monitoring and managing queues/threads, Rebuild and deployment of EAR files
- Managing Production environment. Migration of application and data between Production and Development Environment
- Restoration of Production server with environment and data from backups in case of Production Environment crash and failure
Key Benefits:
- Optimized performance, availability, scalability, flexibility and security
- A virtual worry-free implementation with 24×7 monitoring and support
- Maximize long-term ROI, Reduces IT spends on monitoring activities
- Improved flexibility and adaptability to create new support structures for Maximo/SCCD/ICD operations
- Increased performance and availability while cutting costs
- Dedicated focus of resources and capital on innovation and developing core competency to compete in the current economic times