SOFTWARE DIVISION

Software Support & Services

At Jantacare Software Support & Services, we provide technical support for specific software products. Our such services include long-term technical-support contracts or pay-as-you-go, incident-based support. Our software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. Our Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web.

Jantacare Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software. Software support services do not include software license code updates and upgrades, which vendors often report as software maintenance.

Jantacare provide 24×7 technical and functional L1, L2 & L3 support for all available version of Maximo/SCCD/ICD products through highly skilled consultants with their own proven industry track records.

Available Sofware Support Model:

  • On-site 24x7 Support
  • Offshore 24x7 Support
  • On Call 24x7 Support

Resource Deployment Model –For Software Support:

  • Monthly T&M basis
  • Hourly basis
  • On-Call Support

Jantacare Software extends its Supports Services in below segment:

  • Maximo EAM/SCCD/ICD - Technical and Functional Support
  • IBM Tivoli Products-Technical and Functional Support
  • IBM Tivoli Products -Installation/Customization Support 
  • Other Software Product Support
  • Business Intelligence Support
  • Big Data Support Services
  • Database Administration & Maintenance Support
  • Microsoft Technologies Support
  • Java/J2ee Technologies Support
  • Maximo EAM/SCCD/ICD - Integration Support
  • Software Development Support 
  • Reporting Devlopment Support