SOFTWARE DIVISION

IBM Tivoli Products Solutioning

IBM Maximo (EAM) solutioning

Jantacare Certified Solution Designer and Implementation professionals who designs an IBM Maximo Enterprise Asset Management solution within the customer environment and is responsible for documenting the proposed solution processes and specifications.
The Solution Designers expected to perform these key tasks with limited assistance from peers, product documentation, and support resources

Key areas of solution design include:

  • Maximo Gap Analysis to identify functional gaps and provides a detailed Gap Resolution for each identified functional gap.
  • Requirements Analysis and Process Documentation (As-Is, To-Be)
  • Map customer business requirements to IBM Maximo Enterprise Asset Management solution.
  • Apply asset management concepts and standards to a customer‘s asset infrastructure.
  • Assess Enterprise Asset Management process maturity.
  • Assess the environment for asset and service management opportunities.
  • Assess requirements and create a solution design.
  • Describe business and technical advantages of IBM Maximo Enterprise Asset Management solution.
  • Data loading strategies and planning
  • Technical Upgrade Process- there are three possible approaches to a Maximo upgrade project:
    • Using IBM Maximo upgrade utilities to run the upgrade
    • Installing the new version of Maximo and manually migrating components from the older system
    • conducting a re-implementation of Maximo in cases where the gaps between the existing system and the desired to-be system are sizeable enough to treat the project as a new implementation of Maximo 

Jantacare Maximo professionals and Certified Solution Designer Skills:

  • Familiarity with require hardware and software components
  • Working knowledge of Enterprise Asset Management.
  • Familiarity with IBM Maximo Asset Management architecture.
  • Capability to assess and analyse service management maturity according to IBM terminology (based on an IBM Asset Management solution).
  • Familiarity with production, facility and asset life cycle management.
  • Conceptual knowledge of key IBM products (WebSphere Application Server, DB2, Tivoli Directory Server).
  • Conceptual knowledge of key 3rd party products (Syclo, WebLogic, Oracle, Microsoft SQL, etc.).
  • Conceptual knowledge of networking environments, operating systems, relational databases, application environments, key vendor environments (SAP, Oracle etc.).
  • Working knowledge of Tivoli’s process automation engine (formerly Maximo Base Services).
  • Working knowledge of key Enterprise Modules within Maximo: Inventory, Contracts, Procurement, Assets, etc.
  • Familiarity with Enterprise Asset Management process analysis methods and techniques.

IBM Maximo Asset Management allows organizations to share and enforce best practices, inventory, resources and personnel. It helps manage all types of assets – including plant, production, infrastructure, facilities, transportation and communications.

It is available as an on-premises or software-as-a-service (SaaS) offering.
Maximo Asset Management includes six management modules in an enhanced service-oriented architecture.

Asset management– Achieve the control you need to more efficiently track and manage asset and location data throughout the asset lifecycle.
Work management– Manage both planned and unplanned work activities, from initial request through completion and recording of actuals.
Service management– Define service offerings, establish service level agreements (SLAs), more proactively monitor service level delivery and implement escalation  procedures.
Contract management– Gain complete support for purchase, lease, rental, warranty, labor rate, software, master, blanket and user-defined contracts.
Inventory management– Know the details of asset-related inventory and its usage including what, when, where, how many and how valuable.
Procurement management– Support all the phases of enterprise-wide procurement such as direct purchasing and inventory replenishment.

IBM Control Desk (SCCD) solutioning

Jantacare Certified Solution Designer and Implementation professionals who designs an IBM Control Desk (ICD) solution within the customer environment and is responsible for documenting the proposed solution processes and specifications.
The Solution Designers expected to perform these key tasks with limited assistance from peers, product documentation, and support resources

Key areas of solution design include:

  • Maximo Gap Analysis to identify functional gaps and provides a detailed Gap Resolution for each identified functional gap.
  • Requirements Analysis and Process Documentation (As-Is, To-Be)
  • Map customer business requirements to IBM Control Desk (ICD)
  • Apply IBM Control Desk (ICD) concepts and standards to a customer‘s asset infrastructure.
  • IBM Control Desk (ICD) process maturity.
  • Assess the environment for asset and service management opportunities.
  • Assess requirements and create a solution design.
  • Describe business and technical advantages of IBM Control Desk (ICD) solution.
  • Data loading strategies and planning
  • Technical Upgrade Process- there are three possible approaches to a IBM Control Desk (ICD) upgrade project:
    • Using IBM Control Desk (ICD) upgrade utilities to run the upgrade
    • Installing the new version of IBM Control Desk (ICD) and manually migrating components from the older system
    • conducting a re-implementation of IBM Control Desk (ICD) in cases where the gaps between the existing system and the desired to-be system are sizeable enough to treat the project as a new implementation of IBM Control Desk (ICD)
Jantacare IBM Control Desk (ICD) professionals and Certified Solution Designers Skills:
  • Familiarity with require hardware and software components
  • Working knowledge of IBM Control Desk (ICD)
  • Familiarity with IBM Control Desk (ICD) architecture.
  • Capability to assess and analyse service management maturity according to IBM terminology (based on an IBM Control Desk (ICD) solution).
  • Familiarity with production, facility and asset life cycle management.
  • Conceptual knowledge of key IBM products (WebSphere Application Server, DB2, Tivoli Directory Server).
  • Conceptual knowledge of key 3rd party products (Syclo, WebLogic, Oracle, Microsoft SQL, etc.).
  • Conceptual knowledge of networking environments, operating systems, relational databases, application environments, key vendor environments (SAP, Oracle etc.).
  • Working knowledge of Tivoli’s process automation engine (formerly IBM Control Desk (ICD) Base Services).
  • Working knowledge of key Enterprise Modules within IBM Control Desk (ICD)
  • Familiarity with IBM Control Desk (ICD) process analysis methods and techniques.

IBM Control Desk (ICD) also provides mechanisms for workflow development, which can be included within every IT processes, such as request approvals, service catalog requests, or change management workflow assignments. Let us take a look at the different service management disciplines that IBM SmartCloud Control Desk addresses:

Service request management - gives you an efficient service desk for handling service requests and managing incidents. 
Change, configuration and release management - provides advanced impact analysis and automated change procedures designed to reduce risk and support integrity of  services.
IT asset lifecycle management - provides inventory management and software license compliance capabilities. Helps to manage assets throughout their lifecycle, optimizing  usage of digital and physical assets and minimizing compliance risks. 
Service catalog - helps users solve their own problems. Provides an intuitive self-help portal and a complete catalog of services. 
Support for service providers - supply service support and service delivery capabilities for multiple customers in a single deployed instance. This can help increase    profitability and improve customer satisfaction.